Multi-Select
Route tasks based on skills, language, department, or any category.
Field Types
Fields control how tasks are routed to agents. Each field type serves a different routing purpose.
AI Select
LLM-powered classification for routing based on content analysis.
Day and Time
Route tasks only to agents who are currently available.
Weight
Prioritize agents or balance workload distribution.
US Territory
Route leads by US zip code, county, state, or region — with flexible input matching.